Terms and Conditions

Your details

  1. When you register with Matrix Bookshop website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions made using these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
  2. If any of your details change, such as your credit card billing address, you must inform Matrix Bookshop as soon as possible. You may update your details by signing into your account on Matrix Bookshop website or via telephone or online chat.

The contract between us

  1. Any contract for purchases made through Matrix Bookshop website will be with Matrix Education (ABN 38 090 093 806) whose registered office is situated at Level 4, 210 Clarence Street, SYDNEY NSW 2000, Australia and trading as “Matrix Bookshop”. Our GST registration number is also the above ABN.
  2. Matrix Bookshop must receive payment of the whole of the price for the goods that you order before your order can be processed. Payment of the advertised price will be taken at the point of order. Charging your payment method does not mean that an order has been accepted by Matrix Bookshop. Once payment has been processed, Matrix Bookshop will confirm that your order has been received by sending an email to you at the email address you provide. The email will include your name, the order number and the total price charged. Matrix Bookshop acceptance of your order (which will happen when Matrix Bookshop dispatches your order) brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
  3. Matrix Bookshop will not process any orders in the case of errors or inaccuracies regarding the goods (including the advertised price of the goods) appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email and reserve the right to cancel your order.
  4. This Site is strictly for personal and non-commercial use. You agree not to use the site for commercial or business purposes or to place orders which will be, or are being, sold on to a third party. If you are suspected of using the site in any of these ways then we reserve the right to withdraw from any relevant contract(s) and cancel your order(s).

Your right of cancellation

  1. If you are an individual and are not buying goods on behalf of a business, you can cancel your order without giving any reason within 14 days from the day on which you receive your items (or the last item if they were shipped separately). THE RETURNING ITEM MUST BE IN THE SAME CONDITION AS SOLD (if sold as sealed, the seal must not be broken in order to return, etc) You must notify us of your cancellation. You can notify us through our <<ONLINE OR EMAIL>>.
  2. You will be responsible for the cost of returning the item to us unless we delivered it to you in error or it is faulty. You must send the item back to us no later than 14 days from the day on which you notified us of your cancellation, by following the instructions we send you.
  3. We will refund the price of the item no later than 14 days from the day on which we receive the item back from you. We’ll refund the same means of payment as you used to make your purchase. If the situation does not allow such means of payment, we may process your refund via another payment method at our discretion.
  4. If the returned item is not in the same condition as sold, the item will be sent back to you without a refund. You may also be charged for the additional shipping costs.

Availability of goods you order

If Matrix Bookshop has insufficient stock to deliver the goods ordered by you, or cannot obtain the stock from our suppliers, we will notify you as soon as possible and any sum debited by Matrix Bookshop from your payment method will be credited to your account and Matrix Bookshop will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Matrix Bookshop will not be obliged to offer any additional compensation or to supply the goods in this situation. Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price may take a few hours. Please note that the price the goods are offered for are as displayed in your online basket, but that is subject to the rest of these terms.

Multi-buy offers

Promotions apply to listed titles only, which are subject to change and availability. If you choose to purchase a product from a multi-buy offer, but do not purchase enough products to qualify for the special discount, the product will be charged at the normal price. Please note that on 3 for 2 promotions (and other multi-buy offers), the lowest priced title will always be the ‘free’ item by default.

Delivery of goods to you

Matrix Bookshop will post, or arrange a courier on your behalf, for the goods ordered by you to the person and address you give Matrix Bookshop at the time you make your order. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of dispatch of the order. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies. You will become the owner of the goods you have ordered when the goods are dispatched to you from our distribution centre.

Goods and Service Tax (GST)

All prices displayed on Matrix Bookshop website are inclusive of the local Tax (or applicable local sales tax, GST and similar taxes). Your final price may be different depending upon the tax that applies to your delivery location. Where Matrix Bookshop apply a different tax rate based on the destination of the goods, this will be declared in the checkout.


When ordering goods from Matrix Bookshop for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. 


Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Matrix Bookshop, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. You can use our ABN number: 38 090 093 806 as the reference for any VAT/GST related queries with your government authorities.


This is as follows:

  1. If the goods Matrix Bookshop delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Matrix Bookshop shall have no liability to you unless you notify Matrix Bookshop in writing at Matrix Bookshop contact address of the problem within ten working days of the delivery of goods in question.
  2. If you do not receive goods ordered by you within 30 days of the date on which they were dispatched to you, Matrix Bookshop shall have no liability to you unless you notify Matrix Bookshop in writing at Matrix Bookshop contact address of the problem within 40 days of the date on which the goods were dispatched to you.
  3. If you notify a problem to Matrix Bookshop under this condition, Matrix Bookshop only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment, unless such method is no longer valid in which case Matrix Bookshop voucher will be issued to the value of the refund due.
  4. Matrix Bookshop will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Matrix Bookshop under this condition and Matrix Bookshop shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods.
  5. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit Matrix Bookshop liability to you for any death or personal injury resulting from its negligence.

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.

Force and events beyond our control

Matrix Bookshop shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.


If any part of these conditions is unenforceable (including any provision in which Matrix Bookshop excludes its liability to you) the enforceability of any other part of these conditions will not be affected.


Matrix Bookshop operates a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact the Customer Service department at the following address: Customer Service Manager, Matrix Education, Level 4, 210 Clarence Street, SYDNEY NSW 2000, Australia.

Governing Law

The contract between us shall be governed by and interpreted in accordance with Australian law, and the Australian courts shall have jurisdiction to resolve any disputes between us.

Entire Agreement

These terms and conditions, together with the current Matrix Bookshop website prices, delivery details and Matrix Bookshop contact details, set out the whole of our agreement relating to the supply of the goods to you by Matrix Bookshop. These terms and conditions cannot be varied except in writing signed by a director of Matrix Bookshop. In particular nothing said by any sales/service  person on behalf of Matrix Bookshop should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by Matrix Bookshop. Matrix Bookshop shall have no liability for any such representation being untrue or misleading.


The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. Matrix Bookshop shall not be responsible for any detrimental reliance you place on this website or its contents.

Matrix Bookshop is providing this site and its contents (including any downloadable data or software) on an ‘as is’ basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, Matrix Bookshop makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Matrix Bookshop howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.

Neither Matrix Bookshop nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.


Our website may contain hyperlinks. These hyperlinks connect you to sites of other organisations which are not our responsibility. We have used our reasonable endeavours in preparing our own website and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of Matrix Bookshop.

Copyright notice

All design, text, graphics and the selection or arrangement thereof are the copyright of Matrix Bookshop, or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with Matrix Bookshop, or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of Matrix Bookshop is strictly prohibited.

Trade marks

Matrix Bookshop and Matrix Bookshop logo are registered trademarks belonging to Matrix Education. All other trademarks, product names and company names or logos used in this site are the property of their respective owners. No permission is given by Matrix Bookshop in respect of the use of its or any such other trademarks, product names, titles or logos and such use may constitute an infringement of the holder’s rights.

Submitting text for publication on Matrix Bookshop websites

  • Users of our site may submit material for publication in various areas of the site (e.g. reviews and comments). We accept no liability in respect of any material submitted by users and published by us and we are not responsible for its content and accuracy.
  • If you want to submit material to us for publication on Matrix Bookshop websites, you may do so on the following terms and conditions:
  • Publication of any material you submit to us will be at our sole discretion. We reserve the right to make additions or deletions to the text or graphics prior to publication, or to refuse publication
  • You warrant to us that any material you submit to us is your own original work and that you own the copyright and any other relevant rights
  • You warrant that the material you submit is not obscene, offensive, defamatory of any person or otherwise illegal
  • You agree not to post material which is deliberately intended to upset other users
  • You acknowledge that any breach of these warranties may cause us damage or loss and you agree to indemnify us in full and permanently against any third party liabilities, claims, costs, loss or damage we incur as a result of publishing material you submit to us, including consequential losses.
  • We reserve the right to remove your access to individual services completely if we believe you are abusing the services in any way.
  • Your review/s will be not be deleted even if you close your account with Matrix Bookshop.


In these terms and conditions:-


‘Matrix Bookshop’ means Matrix Education, Level 4, 210 Clarence Street, SYDNEY NSW 2000, Australia and any connected organisation that actually supplies goods ordered by you and any successor to its business;


‘working day’ means every day of a calendar year apart from weekends and statutory and public holidays;


‘us’ means Matrix Bookshop and you together; and


‘you’ and ‘your’ means the person ordering goods under these terms and conditions.